Your Business IT Support in Canberra

Complete Business IT Support in Canberra

Operating a small business in Canberra comes with its fair share of tech headaches. One day, your internet is down during a client presentation. Next, half of your team can’t access the shared drive.

We’ve heard the stories about the frantic phone calls when the server goes down, the lost data that sets a project back weeks, and the constant worry about the next cyber-attack.

We understand that for many small to medium-sized businesses, hiring a full-time IT department simply isn’t feasible. That’s why our business IT support in Canberra acts as an extension of your team, so you can focus on what you do best.

We are more than just about “fixing computers.” We make sure your business stays productive, secure, and ready to scale without wasting hours Googling how to reset your email server or recover lost files.

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Business IT Support Services

What Our Canberra Business IT Support Services Cover For You?

We act as your behind-the-scenes IT department for your business. Our IT services in Canberra are designed for both small businesses and growing teams, covering everything from device repairs to secure data backups.

Computer & Hardware

We repair and maintain all major systems, including desktops, laptops, servers and Macs.
  • New computer setups
  • Speeding up slow systems
  • Fixing hardware failures
  • Removing viruses and malware

WiFi, Printers & Other Office Devices

Few things are more frustrating than unreliable internet in a busy workplace.
  • Set up stable, fast, and secure WiFi and Troubleshoot frequent dropouts
  • Install new printers and configure them on your WiFi network
  • Troubleshoot connectivity issues across devices

Cybersecurity Solutions

We help ensure compliance with Australian data protection laws like the Privacy Act 1988 and the Notifiable Data Breaches (NDB) Scheme.
  • Robust protection against viruses, malware, and ransomware.
  • Phishing and other cyber threats.
  • Antivirus, anti-malware, and firewall management Security awareness training.

Phones, Tablets & Devices

We don’t stop at computers. Our team provides support across phones and tablets.
  • Migrate data and settings to your new phone or tablet.
  • Productivity tips and training sessions.
  • Email/contact sync across all major brands like iPhone and Samsung.

Cloud Solutions & Migrations

We simplify the transition and ongoing management of cloud services, ensuring you harness their full power without the headaches.
  • Move to cloud platforms like Microsoft 365, Google Workspace, and other cloud-based applications.
  • Set up tools to share information and communicate more effectively.
  • Make sure your IT infrastructure can adapt to your business needs.

Data Recovery, Backups & Security

Your data is your business; protect it. Here’s how we help.
  • Set up secure cloud-based and local backup systems.
  • Recover important documents or photos from damaged drives.
  • Repair external storage devices.
  • Implement multi-layered security solutions for your entire device network.

TV, Audio & Streaming Device

Not strictly business-related? True, but these devices often play a role in modern office settings and meeting rooms.
  • Set up Smart TVs
  • Connect and configure Chromecast, Apple TV, Telstra T-Box, Fetch TV, and more.
  • Troubleshoot video buffering issues by improving your internet connection.

Managed IT Support & Monitoring

Our managed IT support for Canberra businesses includes.
  • Real-time monitoring of your IT assets.
  • Fix issues before they affect your team.
  • Securely dispose of old devices or recover sensitive data.
  • Provide clear, actionable reports to help you stay ahead of problems.

Don't let IT issues be a constant drain on your time and resources. Partner with a dedicated business IT support team in Canberra that understands your needs and delivers results.

We’re here to make your technology work for you.

CONTACT US FOR A FREE CONSULTATION Or call us directly at – let’s get your IT on track!

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Step-by-Step Approach to Business IT Support in Canberra

We believe in a clear, transparent process when it comes to providing business IT support services. Here’s how we typically work with our Canberra clients.

  • We listen to understand your business, current IT setup, pain points, and goals.
  • You share your IT frustrations and aspirations for clear understanding and initial recommendations.
  • We do a thorough audit of your networks, servers, workstations, software, cybersecurity, and backups.
  • After you provide access to systems (under confidentiality) we put together a detailed report with risks and improvement areas.
  • We then present a clear, customised plan that includes services, implementation, outcomes, and transparent pricing.
  • After that, we will begin the mutually agreed-upon plan for your ongoing IT support.
  • Based on the requirements, we implement new systems, migrate data, set up monitoring, and configure devices securely.
  • You designate a point of contact for coordination, and we deliver optimised, secured, and ready-to-perform IT infrastructure.
  • If mutually agreed, we offer 24/7 monitoring, maintenance, patching, updates, responsive helpdesk support, and regular reviews.
  • We resolve issues promptly, provide feedback, and communicate any business changes.
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FAQ’s: Business IT Support in Canberra

Levels the playing field, provides access to expertise without in-house costs, reduces downtime, boosts security, and allows focus on core operations.

Varies based on business size and service scope. Often $50 to $200+ AUD per user/month for comprehensive plans. Tailored quotes are recommended after assessment.

Defined by Service Level Agreements (SLAs). Critical issues often get rapid remote response within minutes/hours, followed by on-site if needed.

Yes, we offer engaging training covering phishing, strong passwords, and safe browsing habits – a crucial layer of defence.

Yes, we assist in implementing policies and procedures to support compliance with regulations like the Privacy Act 1988, NDB Scheme, and guidance on frameworks like the Essential Eight.

Business IT Support in Canberra